FAQ

If the ResortPass is not available in the Mack International ticket shop, it means that there are currently no further ResortPasses available. The ResortPass cannot be bought on site at the Europa-Park Resort, nor via the phone or email, as long as it is sold out in the ticket shop. 

As soon as it becomes available again, the sales channels will be re-opened. We recommend visiting our Mack International ticket shop regularly in order to stay up to date. 

If the ResortPass is not available in the Mack International ticket shop, it means that there are currently no further ResortPasses available. The ResortPass cannot be bought on site at the Europa-Park Resort, nor via the phone or email, as long as it is sold out in the ticket shop. 

In order to visit Europa-Park, you can buy day or multi-day tickets. These are available in advance when booking your stay at the Europa-Park Resort, on site in the Europa-Park hotels or in the Mack International ticket shop in advance. 

We thank you for your understanding that we cannot make any exceptions in this case. As soon as it becomes available again, the sales channels will be re-opened. We recommend visiting our Mack International ticket shop regularly in order to stay up to date. 

Each ResortPass holder will be notified about a potential extension before the respective expirey date. 

The ResortPass will not be extended automatically. 

As soon as it becomes available again, the sales channels will be re-opened. We recommend visiting our Mack International ticket shop regularly in order to stay up to date. 

For Europa-Park Resort visits, you can book tickets in our Mack International ticket shop in advance. 

If you are staying overnight in the Europa-Park hotels, the Camp Resort or at the Europa-Park Camping, you can buy tickets directly when booking your stay, or on site in the Europa-Park hotels. 

Can I book a ResortPass together with my hotel room? Or can I amend an existing booking?
The ResortPass must be bought separately from the hotel booking. The ResortPass annaual passes will be available in the Mack International ticket shop. The hotel stay must be booked via the hotel reservation.
If you have already booked a stay incl. Europa-Park tickets but don't need your tickets anymore because you have an active ResortPass, we will be happy to cancel your tickets prior to the visiting date. Please call us at:

Stays in the themed hotels: +49 7822 860 567 9
Stay in the Camp Resort or Europa-Park Camping: +49 7822 860 556 6

There is a limited availability for the ResortPass. How can I be sure that everyone will get a ResortPass?
Generally, it is best to purchase all ResortPass annual passes at the same time.

If a child reaches the age of four during the ResortPass validity period of the parents, a ResortPass for the child can be purchased on site (at the information desk at the main entrance of Europa-Park, at the hotel entrance in Spain and at the Guest Relation Desk of Rulantica), even if there is no general availability. You must present an identification document in order to benefit from this special arrangement. The regulation only applies to children who reach the age of four during the ResortPass period of their parents. The parents' valid ResortPass annual tickets must also be presented.

If you are considering a staggered purchase for different reasons and the availability is exhausted in the meantime, unfortunately no further ResortPasses can be purchased. Please understand that in this case, the ResortPass cannot be bought on site, by telephone or email.
As soon as it becomes available again, the sales channels will be re-opened. We recommend visiting our Mack International ticket shop regularly in order to stay up to date.

What information do I have to provide when purchasing?
During the purchase process, the ResortPass must be personalised with your name, photo, date of birth and current address for verification purposes.

Please choose a current photo of yourself and note the following information. Your photo will remain valid for one year before it can be updated again. Your photo will be used for verification at the entry check. Improper or inappropriate photos may prevent admission on site.

Tips for a perfect photo

• No group photos - you alone are the focus
• Sharp and front facing, with your face clearly visible. No full body shots please.
• The file is at least 300 x 300 pixels in size
• The file has a maximum size of 5 MB
• Valid file formats are: .jpeg, .jpg or .png

Can I really no longer buy the ResortPass if it is marked as sold out in the ticket shop?
The ResortPass is an exclusive offer and available in a limited capacity. If demand is high, the ResortPass may sell out.
If the ResortPass is not available in the Mack International ticket shop, it means that there are currently no further ResortPasses available. The ResortPass cannot be bought on site at the Europa-Park Resort, nor via the phone or email, as long as it is sold out in the ticket shop.
As soon as it becomes available again, the sales channels will be re-opened. We recommend visiting our Mack International ticket shop regularly in order to stay up to date.

What do I do if my personal information changes?
If your personal data (i.e. surname or address) change, please contact us by email at info@resort-pass.de.

Photos as well as other personal infos can only be changed on site at the information office at the tower in the French themed area. Please note, that you will need a photo ID in order to be able to make changes. If you have any further questions, please contact us via email at info@resort-pass.de.

Alternatively, you have the option to purchase a provisional ResortPass on site, at the information office at the main entrance and at all information offices throughout Europa-Park, on all ticket offices at the main entrance, at the hotel receptions and in Rulantica, which can be paid for with an EMOTIONS Card.

The provisional ResortPass can be used as an entry ticket to Europa-Park on the day of purchase. After the visit, the provisional ResortPass must be connected with your free MackOne account via the Mack International ticket shop. Only once the provisional ResortPass has been connected with your MackOne account will you be able to use all the benefits of your ResortPass, such as free Europa-Park visits (after prior online reservation), as well as free access to plenty of VEEJOY premium content.

Please note: The ResortPass is an exclusive offer and available in a limited capacity. If demand is high, the ResortPass may sell out. We recommend visiting our Mack International ticket shop regularly in order to stay up to date.

• ResortPass ID
• Name of the ResortPass holder
• Current linked MackOne account (email address)
• Future linked MackOne Account (email address)

Please note that the transfer request must be made from the email address of the currently linked MackOne Account.
In addition, the new MackOne Account to which the ResortPass is being transferred must already be fully created and activated under the email address provided. Otherwise, a transfer is unfortunately not possible.
It may take some time to process your request. We therefore ask for your patience.

I have a severely disabled pass with the indicator 'B". Can I also purchase a ResortPass for my companion at the special rate?
Accompanying people of guests with disabilities cannot purchase a ResortPass at the special rate. Alternatively, accompanying people have the option of obtaining a day ticket at the special rate.

How do I extend my ResortPass?

You can easily extend your ResortPass online in the ResortPass Portal, before it expires. An extension is possible within the last 14 days of the validity period of your annual pass. The new validity period will begin seamlessly.

All owners of a MackOne account with a ResortPass annual pass will be informed about the possibility to extend 30 days prior to the end of the current validity period.

How can I extend my ResortPass?

As an owner of a MackOne account with a ResortPass annual pass, you will be informed about the possibility to extend or re-activate your ResortPass 30 days prior to the end of the current validity period.

An extension is possible within the last 14 days of the validity period of your annual pass. The new validity period will begin seamlessly.

Once the validity period has expired, an extension is no longer possible.

You can, however, re-activate your ResortPass within two years. The re-activation is subject to current availability of the ResortPass. Please note, that the ResortPass Gold and/or ResortPass Silver may be sold out at the time.

How do I know how many days I have left on my current ResortPass?

You can extend your ResortPass within the last 14 days of the current validity period.

The remaining days for an extension can be seen in the ResortPass Portal.

Can I choose between the ResortPass Silver and ResortPass Gold when I extend my current annual pass?

Holders of a ResortPass Gold can choose between a ResortPass Silver or ResortPass Gold when extending their current annual pass, independently of current availability.

Upgrading from a ResortPass Silver to a ResortPass Gold is possible only subject to availability. If the ResortPass Gold is unavailable at the time of extension, you will not be able to upgrade.

You can see the current availability of ResortPass annual passes in the Mack International ticket shop.

Can I choose a start date for the extension?

The extension is seamless. The new validity period continues directly from the current one.

If your validity period ends on 17.05.2023, for example, the new validity period will begin on 18.05.2023 and you can continue to use your ResortPass without disruption.

We have a ResortPass for children at the special rate. How can I extend this pass?

The ResortPass for children at the special rate cannot be extended or re-activated online. This can only be done on site at the information office at the main entrance.

If you change the rate from special rate children to special rate adults/children/adults, you can extend or re-activate your pass in the ResortPass Portal.

Where can I extend or re-activate my ResortPass?

You can conveniently extend or re-activate your ResortPass online.

Extending or re-activating on site is not possible.

The only exception is the ResortPass for children at the special rate. This can be purchased on site. Extending or re-activating the ResortPass for children at the special rate online is not possible.

If your ResortPass has expired, you can re-activate it in the ResortPass Portal.

The re-activation is possible within two years from the end of the validity period.

The start date of the new validity period can be up to two 14 days in the future.

Re-activating your ResortPass is subject to availability. If one or both of the products are unavailable, re-activating may only be possible with the available product, or not at all.

What happens to my unused exclusive benefits from my current validity period?

Unused exclusive benefits cannot be transferred to the new validity period.

Unused tickets can no longer be used once the validity period has ended.

I have extended or re-activated a ResortPass Silver. Where can I see the min. 230 pre-defined visiting dates?

The ResortPass Silver is not valid on all opening days of Europa-Park. All opening days on which you can visit Europa-Park free of charge with your ResortPass Silver can be found in the ResortPass Silver overview.

The ResortPass Silver gives you access to Europa-Park as a day guest on more than 230 opening days per year defined by us in advance.

Please note that the opening days for the ResortPass Silver are redefined every year and may differ from the previous year.

As an overnight guest in one of our themed hotels, the Camp Resort or at Europa-Park Camping, you also receive unlimited access to Europa-Park on all overnight days.

What happens if there is no availability of the ResortPass Silver or Gold at the time of re-activation?

If there is no availability of the ResortPass Silver or Gold, re-activating is currently not possible. You can try to re-activate your ResortPass annual pass at a later time, as soon as they are available again.

Can I choose a start date for the re-activation?

When re-activating your ResortPass, you can choose a start date up to 14 days in the future.

How much time do I have to re-activate my ResortPass, once it expired?

If the validity period of your ResortPass has expired, you can re-activate it within two years, online at the ResortPass Portal.

We have successfully extended/re-activated our ResortPass annual passes and the validity period begins today. Unfortunately, our new ResortPass annual passes are not yet displayed in the MackOne account, the ResortPass Portal or the Europa-Park & Rulantica App.

Please note that the new ResortPass annual passes may not be available exactly at midnight (0:00) on the ResortPass Portal and in the Europa-Park & Rulantica App. This is because all systems involved have to be updated to process the extensions and re-activations.

Please be patient and check the ResortPass Portal and the Europa-Park & Rulantica App again at a later time.

The new annual passes should be available by the time the park opens at the latest. If you still find that the Annual Passes are not available, you can contact the information office on site or contact us by email at info@resort-pass.de.

I have extended/re-activated my ResortPass. From when can I book free Europa-Park and/or Rulantica visits via the ResortPass Portal?

You can book free Europa-Park and/or Rulantica visits from the start date of the new validity period via the ResortPass Portal.

Can I change my ResortPass rate when extending or re-activating my pass?

Rate changes are possible both at the time of extension and at the time of re-activation.

For example, you can change from the child tariff to the adult tariff or from the adult tariff to the senior tariff.

The age of the ResortPass holder at the time of extension or re-activation is decisive.

A new purchase is not necessary.

How much does extending or re-activating my ResortPass cost?

The price of extension or re-activation is the current price of the respective ResortPass.

During the process of extension or re-activation, I have noticed that my name or date of birth is not correct. How can I change this information?

If you wish to change the date of birth or name of a ResortPass holder, please contact info@resort-pass.de.

We would like to pay for the extension or re-activation of our ResortPass annual passes with EMOTIONS gift cards. Is this possible?

The EMOTIONS gift card (with PIN on the back) can be used online in the Mack International ticket shop as a means of payment.

Please note, that a maximum of five gift cards can be used per purchase in the Mack International ticket shop.

Please note that an extension is not possible on site, only online in the ResortPass Portal.

Tip: If you have several extensions or re-activations and would like to redeem more than five gift cards, you can split the order and redeem one gift card with each order.

We have extended/re-activated our ResortPass and it seems the validity period is shorter than the last one.

A ResortPass is generally valid for 366 days.

If you bought your ResortPass on 01.06.2022, you can use all the services and benefits of your ResortPass up to and including 01.06.2023.

As 2024 is a leap year, the start and end dates of your ResortPass are not identical to the previous validity period. But even in a leap year, you can experience the great world of the Europa-Park Resort for 366 days.

Can I continue to use my physical ResortPass card after I have extended or re-activated my annual pass? Will I receive a new physical card if I choose the ResortPass Gold?

Upon extension or re-activation of a ResortPass Gold, the physical card will be sent to you by post free of charge.

If you still have a physical card from a previous validity period, this can also be used for subsequent validity periods, regardless of the product.

Can I continue to use the digital ResortPass I have saved in my smartphone wallet after I have extended or re-activated my annual pass?

Upon extension or re-activation, the QR code remains unchanged. Even after extension or re-activation, you can continue to use the ResortPass stored in your smartphone wallet.

Can I transfer my ResortPass to another person during extension or re-activation so that someone else can use my ResortPass?

The ResortPass is a personalised product and therefore non-transferable.

If there is a change of name, e.g. due to marriage, or if you notice a typo in your date of birth, you can contact info@resort-pass.de by email.
Your address and photo can be updated as part of the extension and re-activation process.

I have a technical issue during the extension process. What can I do?

In this case, please email us at info@resort-pass.de.

In order to be able to help you as best as possible, we ask you to inform us of the affected MackOne account, the ResortPass ID and a description of the error that is as precise as possible.

This will enable our team to check the error quickly and get in touch with you.

The extension or re-activation process was interrupted and I was unable to successfully extend or re-activate my ResortPass. Now the button for the extension or re-activation is no longer available. What can I do?

If the booking process is cancelled after the shopping basket step, the extension or re-activation is blocked for approx. one hour.

After one hour, the extension or re-activation should be possible again.

If you are still unable to do so after more than one hour, please contact info@resort-pass.de.

Can I already reserve and book all services and benefits (day reservations, benefit tickets, cinema visits, etc.) of my extended, new validity period during my current validity period?

No, unfortunately this is not possible.

All services and advantages will be available to you from the start date of the new validity period.

Further, you will also no longer be able to access any benefits and services of the previous validity period, once the end date has passed.

How do I extend or re-activate my ParkingPass? I have not yet had a ParkingPass, can I add one when I extend or re-activate? I had a ParkingPass but don't want one for the new validity period. Is this possible?

As part of the extension and re-activation, you are free to choose whether you want to add a ParkingPass. It is not important whether you have already used the ParkingPass in the previous validity period.

If you decide to add the ParkingPass, you can park as usual free of charge in the visitor carpark during Europa-Park's opening hours.

Owners of the ResortPass Gold can also park for free in the water world car park when redeeming the included Rulantica tickets.

Please note that the ParkingPass is non-transferable and only valid in conjunction with the selected ResortPass.

Can I extend or re-activate only one ResortPass annual pass if I have several ResortPass annual passes in my account?

If you have several ResortPass annual passes with different validity periods in your MackOne account, you can extend or re-activate them individually depending on the validity period. However, the extension and re-activation options are subject to availability at that time.

If you have multiple ResortPass annual passes that can be extended or re-activated at the same time, you can do the extensions or re-activations one at a time, add them to your shopping cart and then proceed to checkout.

What do I have to do if I don't want to extend or re-activate my ResortPass?

In this case, you do not need to take any action.

After the end date of the validity period has passed, your ResortPass will be shown as expired in the ResortPass Portal. From this point on, you are no longer entitled to free day admission to Europa-Park and, if applicable, Rulantica, as well as to other ResortPass benefits. Unused exclusive benefits of the current validity period expire after expiry of the ResortPass validity.

If no re-activation takes place within two years, your ResortPass will no longer be displayed in your ResortPass Portal or MackOne account.

Why do I have to reserve my visiting dates? I have an annual pass. 
We want to ensure that we can offer all our guests the best possible experience, regardless of the number of visitors on any day. It is therefore necessary that you as an annual pass owner also reserve your visiting dates in advance.

Tip for last minute trips: You can make a reservation on the day of your visit, conveniently via the Europa-Park & Rulantica app.

Which partner parks can I visit for free or at a reduced price with my ResortPass?
You can visit the following parks for free once during the validity period of your ResortPass:

• Efteling (Netherlands)
• Pleasure Beach Resort (England)
• Liseberg (Sweden)
• Port Aventura Park (Spain)
• Isla Magica (Spain)
• Emerald Park (Ireland) 

In addition, Plopsa Parks Plopsaland De Panne (Belgium), Plopsaqua De Panne (Belgium), Plopsa Station Antwerp (Belgium), Plopsa Indoor Hasselt (Belgium), Plopsa Coo Ardennes (Belgium), Plopsaqua Landen-Hannut (Belgium), Holiday Park Germany and Plospa Indoor Coevorden (Netherlands) each offer you a one-off 40% discount on the regular admission price on presentation of your ResortPass at the ticket office.

I'm arriving with my caravan. Where can I park and is the parking fee included in my ParkingPass?
For day visitors who arrive in their mobile homes/caravans, parking is possible in the parking space 'Day Campers' at the Europa-Park Camping. Please contact a member of staff at the barrier upon arrival.

Daily rates (from 8am to 1 hour after park closing):

Without ParkingPass: €15.00¹ per day
With ParkingPass: €5.00¹ per day

The parking fee must be paid at a member of staff on site. Reservation of the parking space is not necessary as a day visitor.
Please note: If you would like to stay overnight with your mobile home/caravan, please reserve your overnight stay online as usual.