FAQ Europa-Park Hotels

Tickets for Europa-Park, for Rulantica, for YULLBE and for Eatrenalin are not automatically included in the room rates. There are selected offers that include tickets for Europa-Park, Rulantica, YULLBE and / or Eatrenalin. In these cases it will be explicitly pointed out. In the first step of the online booking, an overnight stay in one of the Europa-Park hotels is displayed. In a further step, the various admission tickets can be added.

Every overnight guest who has reserved tickets in combination with an overnight stay can check in online from 6am on the day of arrival and access the mobile tickets in the Europa-Park Hotel App. The reservation must be paid in full and the pre-registration must be completed. After online check-in and accessing the mobile tickets, it is not necessary to check in at the reception. The mobile tickets can be used immediately. If you are unable to use them, you will receive your tickets at the hotel reception on the day of your arrival. This means that before you go to Europa-Park, Rulantica, YULLBE or Eatrenalin, please go to the reception of your hotel. You will receive your tickets upon presentation of your booking confirmation. If you are staying at hotel 'Castillo Alcazar', please contact the reception of hotel 'El Andaluz'.

In combination with a stay at the Europa-Park hotels, you will always benefit from the cheapest entry price for Europa-Park and Rulantica. In order to secure this advantage, we recommend booking the tickets directly when you book your stay. You don't have to define the Europa-Park visiting day when you book, but can instead choose freely during your stay. Generally speaking, a multi-day ticket is cheaper than buying individual one-day tickets. Please note: Capacity is limited – admission to the water world Rulantica can only be granted if a day-specific ticket has been booked online in advance.

 

This, too, is possible online!

Simply book one room after another. You can book another room straight after each finalised booking. All bookings will be connected to each other if you are using the same account for all of them, or if you add a note during the booking process.

Only rarely are rooms requested for identical bookings, such as 5 double rooms. However, Europa-Park hotel guests are given the greatest possible flexibility when booking a room. Therefore, every reservation can be individualised to a great extent - from the room to the tickets for Europa-Park as well as Rulantica, and much more. To ensure that this process does not become too complex and to make it easy to find your way through the booking process, booking several rooms can only be done consecutively.

You already know that you need an extra bed or baby cot and/or would like to bring your dog/pet? Please let us know this information directly when booking. This way you can speed up the check-in process and we are able to accommodate your wishes in advance. The provision of an extra bed is possible in rooms with up to 4 persons.

After you have selected the desired rate in your booking, you can add further information under Extras.

All hotel guests with a valid admission ticket for the day have exclusive access to selected attractions at Europa-Park 30 minutes before the official opening during Summer season, and 1 hour before the official opening during HALLOWinter and the winter season.

The themed water world Rulantica opens for hotel guests (with valid admission ticket) already from 9am. This applies to your arrival day, during your stay, and on your day of departure. With the evening and moonlight ticket, entry is possible 30 minutes earlier: Hotel guests can start their adventure from 4.30pm (evening ticket) or 6.30pm (moonlight ticket).

This offer is reserved exclusively for Europa-Park hotel guests. Europa-Park ResortPass holders can also use the VIP admission as part of an overnight hotel stay. This cannot be transferred to friends or family members who are not staying in one of the six 4* superior Europa-Park hotels.

More information about the VIP access for hotel guests

The free Hotel-Shuttle-Resort is your convenient way to travel between the Europa-Park attractions: All themed hotels, the Europa-Park entrance for hotel guests, YULLBE, Eatrenalin and the Rulantica entrance for hotel guests. The shuttle operates on a ring route at regular intervals (at least every 30 minutes).

Exact departure times can be found on the map directly at the bus stop, in the Europa-Park hotel app, or ask the staff at the hotel reception.

You are welcome to arrive in the morning to benefit from the VIP access to Europa-Park or Rulantica. We have a luggage room for use until your room is ready for you from 3.30pm.

You are welcome to check in after Europa-Park has closed for the day. Here you have various options:

You can collect your admission tickets to Europa-Park at your hotel reception on arrival and store your luggage in the luggage room. Your room will be ready for you from 3.30pm. You can either check in then, or at a later time. We can also send you a text message as soon as your room is ready.

For further information, please speak to our staff at reception. Reception is occupied 24 hours a day. Should you arrive after 6pm, or would like to check in during the evening, please inform us by calling +49 7822 860 5679.

For safety reasons, children must be a minimum age of 6 years to sleep in the upper bunk bed. There is no age limit for the lower bed. Children aged under 6 sleep in the upper bed at their own risk. We recommend booking an additional room with a connecting door.

All pool and sauna areas of the Europa-Park hotels are available to hotel guests free of charge, regardless of which of the six 4* (superior) hotels you are staying in, you can use the pool and sauna areas of the other hotels too. You can also hire bath robes and towels in all wellness and pool areas. The sauna areas are available for guests aged 18+ (nude area).

• You don’t have to book a table for breakfast. Please ensure you bring your room pass, which you will receive when you check in to the hotel.

• We recommend you make dinner reservations. For table reservations please call +49 7822 860-5922 or email guestrelations.resort@europapark.de. You can also book tables online on europapark.de/table-reservation, or via Europa-Park hotel app.
• Table reservations at the bars are not possible.

You can recharge your electric car’s battery at the charging stations in the car parks of the Europa-Park hotels. 

TYPE2 Port (11 KW):

• 4 x at Hotel ’Bell Rock’
• 12 x at Hotel ’Colosseo’
• 4 x at Hotel ’El Andaluz’
• 4 x at Hotel 'Krønasår'

You need your own charging cable to charge your electric car.

When paying directly (scanning the QR code at the charging point and online payment), payment will be handled by the station operator. The current price will be displayed transparently, and we won’t charge any blocking fees. If you pay with your charging card, payments will be handled by the provider. This means: costs and potential blocking fees are dependent on the provider.

Fast charging station 
(CCS COMBO TYP2-Connection, 150 KW) 

• 2 x at hotel ’Bell Rock’ 
• 2 x at hotel ’Colosseo’
• 2x between hotel ‘Krønasår' and Rulantica

You do not need a charging cable. This is permanently installed at the charging station. 

With direct payment (scan the QR code at the station and pay online), billing takes place directly via the station operator. The current price with all price components is displayed transparently. If you pay with your charging card, billing is carried out by the charging card provider. The costs depend on the charging card provider. Please note that a blocking fee may apply.

Tesla owners

Please follow the official Tesla instructions for journeys within Germany: 'It is recommended to have a Type-2 charging cable with you in order to be able to access public charging points.'

TESLA Supercharger

The next TESLA Supercharger station is located at the service station in Herbolzheim, where you will find ten charging points (charging time: 30 minutes).

Pets are allowed in the hotels with prior booking and at a charge of €13.00¹/day (without food). Pets are not allowed in the wellness areas and restaurants and bars.

Generally, full payment must be made at least four days prior to arrival*. If you do not wish to pay at the time of booking, a credit card is required as a guarantee.

If the Europa-Park Hotels have not received full payment for your booking four days prior to arrival, your booking will be charged to your credit card as a security deposit. Payment can then be made on site using an alternative method of payment (Chèque Vacances, EC card, voucher, EMOTIONS card or cash) or by bank transfer. In the case of bank transfer, payment will only be authorised if it is received at least 14 days before arrival. The credit card authorisation will be cancelled after payment has been made on arrival using an alternative method of payment. If neither payment nor a valid credit card is received three days prior to arrival, the Europa-Park Hotels reserve the right to cancel the reservation.

The following payment methods are accepted for bookings: Credit card (Mastercard, VISA, AMERICAN EXPRESS, Diners Club, Discover), PayPal, GooglePay, ApplePay, Postfinance, iDeal and Bancontact. 

*Please note that for special offers (restricted rate) and bookings made at short notice (three days or less prior to arrival), payment is required at the time of booking. 

The booking can be changed, exchanged for a voucher (print @ home), or cancelled up to three days prior to your visit. The statutory limitation periods shall apply. Restricted rates (i.e. promotional rates, limited edition), group rates and hotel New Year's packages are excluded from this regulation. To the online form

The following services fall under the 'Add-ons' category: 

• Europa-Park, Rulantica, YULLBE and event tickets 
• Rulantica additional services (e.g. Komfort Sofa) 
• All Eatrenalin products 
• Wellness treatments 
  (all treatments offered under 'Wellness & Beauty') 
• Cots, extra beds and pets