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On 14.01.2025 we are not available by phone. Availability and prices can be found on the online booking page. All departments can be contacted by email. To the contact form
FAQ Caravaning
FAQ overnight
Is it possible to book a space?
You can conveniently reserve your pitch in advance online or by phone on +49 7822 860-5566.
How do I pay for my stay?
Generally, full payment must be made at least four days prior to arrival*.
If you do not wish to pay at the time of booking, a credit card is required as a guarantee.
If the Europa-Park Caravaning has not received full payment for your booking four days prior to arrival, your booking will charged to your credit card as a security deposit. Payment can then be made on site using an alternative method of payment (Chèque Vacances, EC card, voucher, EMOTIONS card or cash) or by bank transfer. In the case of bank transfer, payment will only be authorised if it is received at least 14 days before arrival. The credit card authorisation will be cancelled after payment has been made on arrival using an alternative method of payment.
If neither payment nor a valid credit card is received three days prior to arrival, the
Europa-Park Caravaning reserves the right to cancel the reservation.
The following payment methods are accepted for bookings: Credit card (Mastercard, VISA, AMERICAN EXPRESS, Diners Club, Discover), PayPal, GooglePay, ApplePay, Postfinance, iDeal and Bancontact.
*Please note that for bookings made at short notice (three days or less prior to arrival), payment is required at the time of booking.
Are entry tickets included in the accommodation price?
Tickets for Europa-Park, Rulantica, YULLBE and Eatrenalin are not automatically included in the accommodation prices. There are selected offers that include tickets for Europa-Park, Rulantica, YULLBE and/or Eatrenalin. In this case, this will be explicitly indicated.
In the first step of the online booking process, the pitch for Europa-Park Caravaning is displayed. In a further step, the various admission tickets can be added. In combination with an overnight stay at Europa-Park Caravaning, you will always receive the lowest admission price for Europa-Park. To secure this advantage, it is best to book the entrance tickets directly together with the overnight stay.
Where can guests of Europa-Park Caravaning collect their Europa-Park, Rulantica, YULLBE and Eatrenalin tickets?
You can collect the tickets at the Silver Lake City reception on the day of your arrival. This means that you must contact reception before you are heading to Europa-Park, Rulantica, YULLBE or Eatrenalin. You will receive your tickets upon presentation of your booking confirmation.
Day visitors can conveniently purchase and download their tickets from the Europa-Park app (free to download) or go to tickets.mackinternational.de
Is it possible to book for larger groups?
Arrival with a larger group is possible upon request.
When can I use the spaces?
The pitches are available from 12pm on your day of arrival and must be vacated by 11am on the day of your departure. If you arrive earlier or leave later, we are able to offer you the option of parking your vehicle in the waiting area.
Can I camp overnight with a tent on the pitches?
For safety reasons, it is not possible to camp overnight with your own tent on the pitches. You are welcome to make a reservation for a pitch and spend the night there in your car/vehicle. It is only possible to stay overnight in your own tent on the tent meadow.
I would like to visit Europa-Park on the day of my departure. Can I stay in my space?
Your space is available to you until 11am on the day of your departure. After 11am, you are welcome to drive to our dedicated waiting zone where you can park until after your park visit.
Can I bring pets?
Dogs are welcome at Europa-Park Caravaning. Exemptions apply to so called 'listed dogs/combat dogs'. Please see our prices overview for the latest prices.
Caravaning guests must note that dogs must be kept on a leash at all times across the entire site. You also have to carry a hygiene package in order to tidy up after your dog. Other animals are not allowed.
Are electrical sockets available on the pitches?
Yes, there are enough sockets available (16 ampere, CEE plug).
Is there space to park bicycles?
Yes, bicycle parking is available.
Is there a washing machine?
Yes, a washing machine is available in the washing up facilities.
Where are the sanitary facilities?
The modern facilities are located in a separate building on site.
When does the noise curfew start?
The noise curfew starts at midnight on the Europa-Park Caravaning.
The Rust Street Festival is taking place this year from 05.09. until 07.09.2025. Please be aware that there might be a higher level of noise during this weekend until late into the night.
How can I change or cancel my stay?
The stay can be changed, converted into a voucher (print@home) or cancelled up to three days prior to arrival. The statutory cancellation periods apply. Event tickets and group rates are excluded. To the online form
FAQ Food and Drinks
Is breakfast provided?
As our overnight guest, you have the option to have breakfast in the Silver Lake Saloon, or to use the 'Bread Roll Service' at the Western Kiosk.
Are table reservations required for dinner at the Silver Lake Saloon?
Yes, table reservations can be placed by calling +49 7822 860 5922, or emailing guestrelations.resort@europapark.de. Tables can also be booked online at europapark.de/table-reservation, as well as in the Europa-Park Hotel app.
Is there a supermarket close by?
The town of Rust offers a range of grocery stores. These are approximately a 20-minute walk away. A Western Kiosk with snacks and beverages is located in the Europa-Park Caravaning area. The Pharma machine offers useful supplies for minor emergencies as well as handy utensils such as toothbrushes, toothpaste, and tissues.
Are there facilities to cook and wash dishes?
Europa-Park Caravaning does not have a kitchen. The Silver Lake Saloon full service restaurant and Cantina Amigo self-service restaurant offer a wide range of food and drink. If you wish to bring your own food, we provide areas to clean your dishes.
Subject to change. Edition January 2025