Important information for your stay from A to Z – ‘Colosseo’

AC/Heating: To adjust the temperature, press the arrow buttons. Press the fan
button to increase the power of the fan. To shut off the ventilation, press the standby
button. Please be aware that the setting returns to automatic when the electricity card is
removed from its holder. The ventilation system does not have a heating function. An
individually adjustable radiator which also controls the underfloor heating in the bath
room is located under the desk.

Adapters, chargers and international travel adapter: These can be borrowed from
reception at any time for a min. €20 refundable cash deposit.

Admission Tickets: Europa-Park or Rulantica admission tickets can be obtained
at reception. Unfortunately, we are unable to replace your admission tickets, for free,
if you lose them, so please look after them! Alternatively, you can also use our online check-in via the Europa-Park Hotels App and simply download your admission tickets to your smartphone from 6am on the day of your arrival. 

Allergies: We will be happy to provide hypoallergenic bed linen for your room. Please notify a member of staff on site of any food allergies or intolerances. Our trained kitchen staff will be happy to prepare a special
meal or menu for you.

Baby equipment (high chair, changing mat, baby bath): Available on request. Please contact reception by 8pm [tel. +49 (0) 7822 860-5711, internal number 5711].

Bathrobes: Bathrobes are available in the pool and sauna area. Children's bathrobes are available at reception. Please have a cash deposit of €20.00 ready for this service. On request, slippers for adults and children are also available at reception (for a fee).

Bible: If you would like to borrow a bible, please ask at reception.

Bicycle Hire: Discover the area around Europa-Park by bike. Bikes and E-Bikes can be hired from reception at hotel ‘El Andaluz’. Helmets, locks, and tour maps are also available here.

Car Hire: We have an arrangement with our partner Sixt that allows you to pick up
and return rental cars from the Guest Relations desk. Please note that you have to book
in advance sixt.de/europapark [tel. +49 (0) 7822 860-5718, internal number 5718].

Cashpoints: At Europa-Park you can withdraw cash using your credit or debit card.
A cashpoint is located here in the hotel lobby, opposite the lift, as well as in the lobbies
of the hotels ‘Santa Isabel’, ‘Bell Rock’ and ‘Krønasår’, in Europa-Park at the information
office by the lake, in the Spanish themed area, in the Greek themed area as well as at
the main entrance. (also see ‘Means of Payment’)

Cinema: The Europa-Park Magic Cinema shows the latest films on one of the biggest
screens in southern Germany. Look forward to a great cinematic experience! Cinema
listings and tickets are available at the reception [tel. +49 (0) 7822 860-5716, internal number 5716]. (Films screened in German).

Cots for Small Children: These are available on request (€8/night).
Please contact reception before 8pm [tel. +49 (0) 7822 860-5711, internal number 5711]. 

Covers & Pillows: Additional duvets and blankets, as well as alternative pillows,
are available on request. If you would like us to change your sheets daily, please
contact reception before 8pm [tel. +49 (0) 7822 860-5711, internal number 5711].

Check-Out/Departure: On the day of your departure, please vacate your hotel room and settle your bill at reception by 11am at the latest or in the evening before your departure. We recommend using the mobile check-out via the Europa-Park Hotels App. That way you won't lose time during your departure. If you have received a room card at reception, please use our return box on the ground floor to return your card. You are welcome to leave any luggage in the hotel luggage room free of charge. You are welcome to use the hotel facilities for the remainder of your departure day. For this you can ask at the hotel reception for a pool and sauna card for the day of departure.

Doctor: If you require a doctor, please call reception [tel. +49 (0) 7822 860-5711, internal number 5711 or +49 (0) 7822 860-5720, internal number 5720].

Drinks Vending Machines: Available on all floors, on the ground floor and in the
car park (cashless).

Eatrenalin: The restaurant world-first is a unique, multi-sensory dining experience, located between hotel 'Krønasår' and YULLBE. The opening times are Thursday to Monday, from 5.15pm. You can buy Eatrenalin tickets conveniently at the hotel reception or by calling
+49 (0) 7822 860-0. For further information, please visit eatrenalin.com. As a guest of the Europa-Park hotels, you can use the free Hotel Shuttle Resort. Alternatively, you can park your car in the Eatrenalin car park free of charge.

E-Fuel Station: Further information is available at the charging point or here.

Electric Appliances: For security reasons, please do not use your own electrical appliances in your room. If you do need to use your own appliances, please speak to reception before doing so [tel. +49 (0) 7822 860-5711, internal number 5711]. Small appliances such as chargers, electrical toothbrushes or shavers can be used without speaking to reception first.

Emergency: Please inform reception immediately if you smell burning or become
aware of smoke or fire [tel. +49 (0) 7822 860-5720, internal number 5720]. For the fire assembly point, please see the map here.

Entertainment: Please ask reception or check the Europa-Park Hotels App for the
daily programme.

EP Express (‘Estación Hotel Resort’ Station): The station opens at
noon for hotel guests with valid Europa-Park admission tickets. Travel in comfort by
taking the train to the cinema and to Europa-Park evening events. For your convenience,
you can also use the call button in the EP Express stations to contact the driver, ensuring
that you’ll never have long to wait for the train. The latest departure times are also
available in the Europa-Park Hotels App.

Europa-Park: During the Summer season, Europa-Park is open daily from 9am
until at least 6pm. When weather conditions are good, opening hours will be extended. Staff,
the Europa-Park App, or our website europapark.com will inform you of extended opening
hours from 1pm onwards the respective. Throughout the HALLOWinter and Winter season,
Europa-Park is open daily from 11am until at least 7pm with the exception of Christmas Eve
and Christmas Day.

Fire Extinguishers: Fire extinguishers are well signposted and are located near
the emergency exits and stairs on every floor. Please familiarise yourself with the site
plan next to the door in your room.

Fitness & Spa New England: Workout at the Europa-Park Fitness Club
equipped with over 350m² of sports equipment including TechnoGym and PowerPlate
(aged 16+ and at guests own risk). Hotel guests benefit from free access with their room
card or digital room key. For more information on opening times and location please speak to reception [tel. +49 (0) 7822 860-5711, internal number 5711].

Flowers: Please contact our Guest Relations desk to order flowers and plants
[tel. +49 (0) 7822 860-5718, internal number 5718].

Guest Relations: If you have any questions regarding Europa-Park, Rulantica, daytrip
recommendations, restaurant reservations, flight information, or train tickets and
timetables, please contact our Guest Relations desk opposite reception
[tel. +49 (0) 7822 860-5718, internal number 5718].

Guests with Disabilities: There is disabled access to all hotel restaurants and bars. Disabled toilets are located in hotels ‘Colosseo’, ‘Bell Rock’, ‘Santa Isabel’ ‘Castillo Alcazar’ and ‘Krønasår’. Europa-Park information for visitors with disabilities is available at reception. Disabled access to the EP Express station is via a lift adjacent to hotel ‘El Andaluz’.

Hairdresser: On the ground floor you can find our hair salon ‘Francek’, open from
Monday to Saturday, please book appointments in advance. [tel. +49 (0) 7822 860-5999, internal number 5999]

Hairdryers: Please note, there is a red switch on the wall unit that must be on for the
hairdryer to function.

Hashtag: #EuropaPark #HotelColosseo.
Share unique moments with your family and friends via social media.

Hotel-Shuttle Resort: As a hotel guest, you can use the free bus to the exclusive Rulantica entrance for hotel guests, Eatrenalin, to YULLBE as well as the other themed hotels. The bus operates daily on a circular route, stopping at hotels ‘Colosseo’, ‘Castillo Alcazar’, ‘El Andaluz’, ‘Santa Isabel’, Europa-Park entrance for hotel guests - Rulantica entrance for hotel guests - hotel ‘Krønasår’, Eatrenalin, YULLBE - hotel ‘Bell Rock’. Check the Europa-Park Hotels App for exact departure times.

Internet: WiFi: Free high-speed access to the hotel internet during your stay. Quick
and convenient: connect to the Europa-Park Resort hot spot, accept Ts&Cs, and surf
away.

LAN: Free LAN (internet access via cable) is also available in the business cabin (PC with
opportunity to print) in the lobby. Please note that for security reasons, your login data will be logged, taking into account legal regulations and data protection laws.
If you have any questions, the reception team will be happy to help.

Ironing, Dry Cleaning and Sewing Service: This service is available from
8am until 8pm on request. When you drop off your laundry for dry cleaning before 9am,
we guarantee a return on the same working day, or on the following working day for
chemical dry cleaning service. Laundry for ironing only will be returned within an hour
[tel. + 49 (0) 7822 860-5711, internal number 5711]. You will find a sewing kit in your room. We are also happy to do small sewing repairs (i.e. sew on a button) for you.

Leisure Activities: Reception will be happy to suggest running and hiking trails on
request. We can also lend you Nordic walking-sticks for your convenience.,

Lifts: There are lifts in the hotel. It is not advised for children under 12 years of age to
use the hotel lifts unaccompanied. In the event of emergency, please press the emergency
call button. Do not use lifts in the event of a fire.

Lost and Found: Have you lost an item in the Europa-Park hotels (rooms, restaurants, bars), in the Wellness & Spa areas, at YULLBE or Eatrenalin? Then please use the following form: europapark.de/lostandfound-hotels. If you have lost something at Europa-Park or the Silver Lake City, please direct your inquiry to the lost and found office at Europa-Park. If you have lost an item at Rulantica, please send an email to fundbuero@rulantica.de. If you have found something yourself, please be so kind to drop it off at reception. Thank you!

Luggage Room/Service: Our team at reception will be happy to help. We have a
luggage storage room for use even after check-out. This service is used at your own risk.

Massage/Wellness: Treat yourself to a soothing massage or beauty treatment in our
Wellness & Spa ‘Colosseo’, located within the Colosseum arch. For appointments and
questions please call [tel. + 49 (0) 7822 860-5730, internal number 5730] or visit wellness.europapark.de. Opening hours: Daily from 10am until 7pm.

Means of Payment: At the receptions, the usual credit cards (American Express, Diners Club, MasterCard, Visa), debit cards and the EMOTIONS voucher card are accepted as means of payment in addition to cash. You will need your PIN for every card payment.

Parking: By using the car park, you accept the terms and conditions of use. Guests
using this facility do so at their own risk. The hotel accepts no liability for third party
damage and is liable only for damage proven to be caused by our own personnel. Claims
for such damage must be made before leaving the car park. StVO Regulations apply.

Photocopying and Scanning: Our reception staff will be happy to help.

Playgrounds: Children’s playgrounds are located in the Spanish and Portuguese
themed areas. These are open until 10pm in the Europa-Park Summer season and 8pm in the Europa-Park HALLOWinter and Winter season.

Post Box: Located at reception, post is collected daily.

Reception: Reception is open 24 hours/day [tel. + 49 (0) 7822 860-5711,
internal number 5711].

Rheinauen Nature Centre: Europa-Park is located in the Taubergießen nature reserve. 
Discover the Rheinauen Nature Centre including a climate change garden (right next to the Silver Lake City).

Room Cleaning: Rooms are cleaned between 8am and 3.30pm. If you do not wish
to be disturbed, please place the ‘Do not disturb’ sign in your rooms external door lock. If
you would like your room to be cleaned at a specific time, please inform the housekeeper
[tel. + 49 (0) 7822 860-5728, internal number 5728].

Room Service: We’ll be happy to serve you a selection of small meals and drinks,
as well as breakfast to you room. Please check your room service card for further details.
Please note that we charge a €7.50 service fee.

Room transfers: Before leaving the restaurant, you are required to pay for all food and drinks directly. You can pay the service staff conveniently with all major credit and debit cards or in cash. 
It is not possible to transfer your restaurant bill to your hotel room bill. 

Rulantica: The water adventure world is open daily from 9.30am to 10pm (except 24./25.12.). Guests of the Europa-Park hotels can enter Rulantica from 9am (valid admission ticket required). With the evening and moonlight ticket, entry is possible 30 minutes earlier: Hotel guests can start their adventure from 4.30pm (evening ticket) or 6.30pm (moonlight ticket). You can conveniently reach Rulantica with the Hotel-Shuttle Resort. If you have booked your Rulantica ticket in combination with a stay at the Europa-Park hotels, you can park your car free of charge at the Rulantica car park on your day of visit. Please make sure to keep your Rulantica admission ticket safe as this will open the exit barrier at the end of your visit. For further information visit rulantica.com.

Safe: Safes are located in your hotel room/suite and at reception, for your convenience,
and are free to use.

Sauna: –> see ‘Swimming Pool, Sauna, and Water Playground’.

Seating: Additional stools can be provided for hotel bathrooms on request. Please
contact reception before 8pm [tel. + 49 (0) 7822 860-5711, internal number 5711].

Selfie: Don’t forget to post your #EuropaPark selfie! A photo tip: Visit the photo spot
on the bridge between hotels ‘Colosseo’ and ‘Bell Rock’.

Shoe Cleaning Machine: A shoe cleaning machine is located in the lobby,
opposite the lifts.

Shopping: Photography equipment, medication, souvenirs, clothing, jewellery, and
other speciality and utility items can be purchased in our hotel shops. Opening hours are
displayed on the shop doors.

Shopping Service: If you make any purchases within Europa-Park before 3.30pm, we
can deliver them directly to your hotel reception for collection later (after Europa-Park
closing).

Shuttle Service and Bus Connections: Available on request. Further
information is available at reception [tel. + 49 (0) 7822 860-5716, internal number 5716].

Smoking/Non-Smoking: Our family hotel is a non-smoking hotel. Smoking is
permitted in the Buena Vista Club bar, and in certain areas of the El Circo, Spirit of St.
Louis, Bar Colosseo and Bar Erikssøn hotel bars. All our rooms are non-smoking rooms. A €50 cleaning fee will be charged to anyone found to have smoked in their hotel room.

Stamps and Postcards: Available in the hotel shop.

Sun Protection: Your hotel room has either electric roller shutters or
Mediterranean-style shutters to protect it from the sun. Shutters can, respectively, be
lowered using the switch next to the window, or pulled closed to the right and left of
the window.

Swimming Pool, Sauna and Water Playground: The ‘Acqua Romana’ pool and sauna area is located within the Colosseum arch and hotel guests benefit from free access with their room card or digital room key. The heated outdoor pool with indoor access is open daily from 7am until 10pm. During this time, the water playground ‘Campo del Mare’ awaits little sailors with a wide range of splashy surprises and fun. Due to safety reasons, the water playground is closed during HALLOWinter and Winter. The sauna area (naked area) with roman sauna, steam bath, and ‘Laconium’ is open from 8am until 10pm for adults only (aged 18+). Hotel guests benefit from free access to these areas with their room card or digital room key. Towels and bathrobes are available in the pool area daily between noon and 10pm. Slippers are also available on request (at a charge). Children’s bathrobes are available for cash deposit of €20. Changing cubicles and lockers are available in pool and sauna areas. Europa-Park assumes no liability for any valuables. A €2 coin is required to operate the lockers. Our bathing and sauna area is not supervised! Parents are responsible for their children! Please note our pool rules on europapark.de/pool-rules and on display in the pool area. Toddlers need to wear swimming nappies which are available from the hotel shop or reception. Tip: Hotel guests have free access to all pool and sauna areas across the Europa-Park hotels with their room card or digital room key. You may use all these areas after check-out and for the remainder of your departure day. For this you can ask at the hotel reception for a pool and sauna card for the day of departure. For further information on wellness treatments and massages in our Wellness & Spa ‘Colosseo’ please see ‘Massage/Wellness’.

Taxi: To book a taxi please contact reception [tel. + 49 (0) 7822 860-5716,
internal number 5716].

Tourist tax and guest pass: In order to receive a discount at Europa-Park as well as other benefits during your stay, you will receive your personal Rust guest pass as well as further information regarding the tourist tax at reception.

Virtual Line: With VirtualLine, you can make effective use of your waiting time for selected attractions! Simply reserve the next available time slot in our Europa-Park and Rulantica app and visit another attraction or one of our cafés at Europa-Park in the meantime. Please note that VirtualLine can only be activated when you are at Europa-Park.

Voltage: Throughout the hotel, the electrical voltage is ~ 230 Volts.

Wake-Up Call: You can order wake-up call at reception [tel. + 49 (0) 7822 860-5711,
internal number 5711].

Wifi: –> see ‘Internet’.

You: Nobody is more important to us than you! If there is anything we can do to make
your stay unforgettable, please let us know.

YULLBE: The VR Experience Centre is located right next to the Rulantica water world and the hotel 'Krønasår'. You can take the hotel shuttle to get to YULLBE. If you prefer to drive in your own car, there are plenty of parking spaces available (free for 180 minutes). As a hotel guest, you benefit from special rates at YULLBE. Please ask a member of our reception team. For further information and opening times, please visit yullbe.com.

Edition January 2025